Can I refuse arbitration and go to court instead?

Arbitration clauses are generally enforceable, but many consumer contracts carve out small claims court, and some jurisdictions limit arbitration clauses in consumer or employment contracts.

• Read the clause for small claims exceptions and opt-out options.
• Check deadlines for any opt-out right.
• Look at who pays arbitration fees.

Consumer protection agencies can sometimes help with billing disputes regardless of the arbitration clause.

This is general information, not legal advice — speak to a licensed lawyer about your situation.